Privacy Policy

1. Introduction

Welcome to Ore AI. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI-powered brand asset generation platform. By using Ore AI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Data

When you create an account or interact with our service, we may collect:

• Identified Information: Name and email address.
• Billing Information: Credit card details and billing address (processed via secure payment processor Dodo Payments).
• Collaboration Data: Information about teams you join or create.

2.2 Brand & Creative Data

To provide our AI services, we collect and process:

• Website URLs provided for brand analysis.
• Brand assets (logos, colors, fonts) you upload or we extract.
• AI-generated outputs (videos, images, social posts) created on our platform.
• Input prompts and brand voice descriptions.

2.3 Usage & Technical Data

We automatically collect:

• Log Data: IP address, browser type, pages visited, and time spent on the site.
• Cookies: To maintain your session and remember your preferences.
• Performance Data: Error reports and system performance metrics.

3. How We Use Your Information

We use your information to:

• Operate, maintain, and provide the features of Ore AI.
• Personalize your experience and improve our AI models.
• Process payments and manage your subscription.
• Send administrative information, such as updates to our terms.
• Provide customer support and respond to your inquiries.
• Detect, prevent, and address technical issues or fraudulent activity.

4. Data Sharing & Third-Party Services

We do not sell your personal data. We share information only with trusted service providers to facilitate our platform:

• AI Infrastructure: Providers like OpenAI, Groq, and Llama for content generation.
• Cloud & Hosting: Vercel, Supabase, and Railway for infrastructure.
• Payments: Dodo Payments for secure transaction processing.
• Analytics: Tools like Google Analytics to understand platform usage.

All third-party providers are vetted for their security practices and are prohibited from using your data for any other purpose.

5. Data Retention & Security

We retain your information for as long as your account is active or as needed to provide you services. We implement industry-standard security measures (encryption at rest and in transit) to protect your data. However, please be aware that no method of electronic transmission is 100% secure.

6. Data Deletion and Access Rights

Depending on your location (including GDPR and CCPA jurisdictions), you have the right to access, export, or request the deletion of your personal data.

To exercise these rights, including requests for data deletion or access to the information we hold about you, please email us directly at: support@itsore.com

We will process your request within the timeframe required by applicable law (typically 30 days for GDPR).

7. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.